What Clients Really Want to Hear From Advisors: Ex-Merrill Exec

Most advisory clients aren’t interested in hearing about financial benchmarks. Rather, John Thiel, founder and executive chairman of Indivisible Partners, argues in an interview with ThinkAdvisor, they want to know about their investment outcomes.

“My own advisor would tell me how the benchmarks did. … I told him, ‘Don’t leave the punchline till the end. I want to know … Do I have enough money to retire comfortably? The presentation should start that way’,” Thiel says.

Thiel, formerly head of Merrill Lynch wealth management, worked at Merrill for 27 years before retiring in 2018. Last month he launched an RIA, whose goal, he says, is “to redefine what advice means.”

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